FAQ

Orders

When will my order arrive?

Orders can be expected 5-7 business days after your order is processed.

Can I change or cancel my order?

Orders can be canceled prior to shipping only.

Can I return an item if I'm dissatisfied?

A return request can be made within 30 days for a refund (less shipping & handling) if fewer than 10 SimFid Lids™used. Buyer is responsible for return shipping of the remaining product.

Product

Can I reuse the SimFid Lid™? 

While SimFid Lids™ can be placed and removed multiple times for storage of simulated IV fluids, each SimFid Lid™ can be spiked only once.

  Do SimFid Lids™ work on all simulated IV fluid bags?

No. SimFid Lids™ are meant to fit over cylindrical, tube-like ports. They are not compatible with ports that are winged or flat.

What are the benefits of using SimFid Lids™ when teaching nursing students?

SimFid Lids™ cost less, reduce waste, allow for reuse of supplies, and can add decision-making opportunities and a layer of fidelity to simulation-based education experiences.